RemotevilleRemote Onsite Support Engineer Job in UK DXC Technology
Onsite Support Engineer DXC Technology
£ -
Software TestingDesksideEnglishOffice 365Operating SystemsOralTechnically CompetentTicketing SystemsTroubleshooting
Mid-level (3-4 years) -
UK
Delivering excellence for our customers and colleagues
86705+ employees
Enterprise
Role
Who you are
What the job involves
- Providing wide ranging Deskside support to end users in office environments
- Work to resolve issues accurately and efficiently within set targets and in a professional manner
- Maintain a dedicated commitment to service quality & customer experience
- Take ownership of tickets escalated from the service desk & other teams handling them appropriately
- Work comfortably on your own identifying and prioritising incidents requests & escalations accordingly
- Ensure that all activity is accurately documented and recorded in line with ITIL practises
- Be comfortable working in a highly regulated environment adhering to local and global policies
- Work healthily and safely in accordance with DXC training and policies
- Build and deploy PCs patch network points troubleshoot printer problems support standard software packages and other general IT tasks
- Work comfortably in comms areas and data centres providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
Company
Company mission
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The company aims to deliver excellence for its customers through innovation and technology expertise.Company values
- Innovation
- Excellence
- Security
- Collaboration