Remote Operations Support Associate Job in United States Gemini

Who you are

• 1-2 years in a Customer Support capacity or equivalent
• Confident verbal communication and polished written communication
• Excellent attention to detail and strong problem solving skills with a high accuracy and work quality
• Proven organizational skills, including time management
• Data-driven mindset, analytical acumen, and experience with data tools (SQL, Looker, Tableau, or similar)
• Experience and comfort with solving complex problems from end-to-end
• Comfortable with providing on-call support coverage for customer issues outside of business hours

Desirables

• Experience working in Zendesk or other ticketing programs
• Self-sufficiency and an ability to work with minimal supervision
• Proficient in G Suite products and reporting platforms such as Looker or Tableau

What the job involves

• Assist the operations manager in developing, planning, and coordinating workflows to support Gemini Credit Card operations
• Assist with customer interactions, account servicing and related functions
• Perform daily, weekly and monthly recurring tasks to support flawless execution of financial and operational workflows
• Identify and assess customers’ needs to achieve resolution
• Triage tickets to the appropriate internal departments and work with them to resolve the issue