Operations Team Lead
Skills
IT EscalationIncident ManagementIncident ResponseKey Performance IndicatorsLeadershipOperational ExcellenceOperations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong experience in SRE DevOps Infrastructure or Production Engineering
- Prior experience leading technical teams
- Deep hands-on incident management experience
- Strong observability and reliability mindset
- Calm under pressure and clear in communication
- Systems thinker who fixes root causes not symptoms
Nice to have
- Calm under pressure
- Systems thinker
- Blameless mindset
- High accountability
Day to day
- Own the stability and availability of all live customer-facing systems
- Lead structured incident response with fast detection clear communication and blameless postmortems
- Build sustainable on-call processes observability standards and reliability improvements that scale
- Set team standards KPIs and a culture of accountability and operational discipline