Outbound Web Lead Consultant
Skills
CoachingCustomer Relationship ManagementDatabasesIdentifying New OpportunitiesPresentationsProduct LinesProduct Training
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Prior experience in customer service retail hospitality or a client-facing role
- Engaging and confident communicator
- Thrives in a fast-paced target-driven environment
- Sales-focused and motivated by earning potential
- Persuasive and confident presenting products or services
- Comfortable handling objections and providing solutions
- Interest in developing into a Travel Consultant or sales role
- CRM or sales software experience is a plus
Nice to have
- energetic
- confident
- target-focused
- commission-driven
- persuasive
- professional
Day to day
- Conduct outbound calls to web enquiries and existing database leads to generate interest and qualify opportunities
- Build rapport quickly with prospective clients and assess their needs with confidence
- Recommend suitable A&K products and hand over qualified leads to specialist consultants for conversion
- Support sales consultants by setting appointments, maintaining journey notes, and contributing to outbound campaigns
- Carry out customer retention calls and keep systems accurately updated with booking information