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Outbound Web Lead Consultant

Skills
CoachingCustomer Relationship ManagementDatabasesIdentifying New OpportunitiesPresentationsProduct LinesProduct Training
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Prior experience in customer service retail hospitality or a client-facing role
  • Engaging and confident communicator
  • Thrives in a fast-paced target-driven environment
  • Sales-focused and motivated by earning potential
  • Persuasive and confident presenting products or services
  • Comfortable handling objections and providing solutions
  • Interest in developing into a Travel Consultant or sales role
  • CRM or sales software experience is a plus

Nice to have

  • energetic
  • confident
  • target-focused
  • commission-driven
  • persuasive
  • professional

Day to day

  • Conduct outbound calls to web enquiries and existing database leads to generate interest and qualify opportunities
  • Build rapport quickly with prospective clients and assess their needs with confidence
  • Recommend suitable A&K products and hand over qualified leads to specialist consultants for conversion
  • Support sales consultants by setting appointments, maintaining journey notes, and contributing to outbound campaigns
  • Carry out customer retention calls and keep systems accurately updated with booking information