How Remoteville checks and expires listings
Partner-Customer Success
Skills
Account ManagementAirline SalesBusiness DevelopmentBusiness Process OutsourcingClient ServicesCustomer ExperienceCustomer Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 12-18 years in BPO/CX Account Management at a leadership level.
- Proven track record in BPO and/or ITES sales.
- Deep knowledge and experience in Travel/ TTH/ Airline Industry.
Nice to have
- Motivates and inspires teams
- Innovative
- Excellent people manager
- Collaborative
- Committed
- Persuasive
- Confident
- Flexible
- Shows integrity
- Extroverted with a blend of sales mindset
Day to day
- Develop an account-level strategy for customers.
- Provide strategic support to shareholders on business plan review and implementation.
- Build and maintain global alliances and partnerships with industry relationships.
- Manage client expectations and participate in steering committee review meetings.
- Meet or exceed sales revenue, profitability, and customer satisfaction goals in the UK/Europe region.
- Establish short and long-term strategies for an account with respect to annual budgets and activity plan.
- Provide quarterly and yearly reviews with the customer and internal shareholders.
- Accomplish the account goals and objectives.
Hiring process
- Share resume at varun.singhal@igtsolutions.com