Partner Customer Success
Skills
AdoptionCeosCustomer SuccessEvolutionExecutive VisibilityHealthcareHealthcare Leadership
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 15+ years in healthcare provider services or enterprise healthcare technology
- 5-10+ years in customer success enterprise account leadership or platform delivery leadership
- Experience managing strategic client relationships at the C-suite level
- Proven performance across CARR ARR expansion churn NPS and CSAT
- Experience delivering enterprise software data analytics or AI platforms in healthcare or similarly complex enterprises
- Ability to support deployment and adoption of enterprise AI platforms workflow automation platforms or large-scale data platforms
- Strong understanding of population health platforms enterprise data platforms and AI-enabled workflow solutions
- Ability to translate platform capabilities into measurable financial and operational outcomes
- Ability to collaborate effectively with Product Engineering AI and Delivery teams
- Exceptional executive communication and presence
- Ability to influence senior executives internally and externally
- Experience mentoring senior Customer Success Leaders
- MBA MHA MD PhD or equivalent advanced degree preferred
Nice to have
- Strategic
- Executive presence
- Cross-functional
- Client-focused
- Mentoring
- Healthcare savvy
Day to day
- Own a portfolio of strategic healthcare accounts and act as the senior executive partner for C-suite clients
- Drive successful delivery adoption and scaling of Innovaccer's population health platform and enterprise AI platform
- Build trusted relationships that translate platform capabilities into measurable operational financial and clinical outcomes