Remote Partner Solutions Engineer Job in London, UK Zoom

Who you are

• 7+ years in a customer/partner focused sales/engineering role
• 7+ years in the unified communications industry
• Fluent written and oral communication in English
• Deep understanding of UCaaS
• Experience working in VoIP and BYOC
• Experience in Cloud based call systems environment
• Experience supporting telecommunications, networking or Software-as-a-Service products
• Strong technical and interpersonal skills
• Perseverance and patience
• Experienced in Training on technical solutions
• Knowledge of networking and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS
• Experience with one or more UCaaS vendors such as Mirosoft, Cisco, RingCentral
• Ability to communicate and empathize with all levels of customers – executives, end-users, developers
• Flexible and able to perform in a high growth environment

Desirables

• passionate
• trusted advisor
• technical consultant
• exceptional experience in PBX/telephony systems
• technical expertise
• interpersonal skills
• perseverance
• patience

What the job involves

• Act as the partner’s trusted advisor and technical consultant
• Help partners create the customer’s true UCaaS platform, especially Zoom Phone
• Maintain and build strong relationships with the Partner’s Pre-sales team
• Provide technical expertise to support and onboard partners in technical proficiency with the Zoom Platform
• Enable our partners in the new way of selling, implementing, and managing the Zoom UCaaS platform
• Work with partners’ technical teams in opportunities and projects; complement their skill and help assure high quality customer deliverable
• Participate in key partner technical escalation and provide appropriate assistance to expedite resolution for both Partners and customers
• Drive partners to utilize Zoom technology internally

Application process

• Application follow-ups
• Technical issues
• Accommodations Request Form