RRemoteville
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Partner Success Manager

Skills
Account ManagementBusiness Relationship ManagementContinuous ImprovementIT EscalationIssue ManagementOnboardingProgram Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 2 years in customer success account management or program management
  • Strong organizational and project management skills
  • Ability to manage multiple partners and workflows simultaneously
  • Detail-oriented with strong follow-through
  • Strong communication and coordination skills
  • Experience in EdTech SaaS or complex product environments preferred
  • Knowledge of CRM and CSM platforms helpful

Nice to have

  • Customer obsessed
  • Detail oriented
  • Strong follow-through
  • High-touch operator

Day to day

  • Own end-to-end onboarding for assigned partners from kickoff to go-live
  • Lead structured partner engagement and maintain trusted stakeholder relationships
  • Coordinate across Product, Support, and Educator Experience to resolve issues and improve partner outcomes