RRemoteville

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Payabli logoPayabli

Partner Success Manager

Skills
Customer Relationship ManagementCustomer SuccessKey Performance IndicatorsStrategic Partnerships
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3-5+ years in Client Success Account Management or Strategic Partnership roles preferably in payments fintech or SaaS
  • Proven track record managing high-value accounts with retention and growth outcomes
  • Strong understanding of payment processing fundamentals merchant services and fintech ecosystems
  • Exceptional relationship-building skills with executive-level stakeholders
  • Outstanding written and verbal communication skills
  • Strong analytical and problem-solving abilities with a data-driven approach
  • Proficiency with CRM platforms customer success tools Excel and business intelligence software
  • Self-starter mentality able to manage competing priorities in a fast-paced environment

Nice to have

  • Problem Solver
  • Customer-Obsessed
  • Proactive
  • Collaborative
  • Detail-Oriented
  • Growth-Minded

Day to day

  • Own the post-integration experience for a portfolio of partner accounts and serve as the primary point of contact
  • Build trusted consultative relationships with executive, product, and technical stakeholders
  • Drive adoption, monitor partner health, resolve escalations, and identify growth opportunities across the partner lifecycle

Hiring process

  • Candidates must apply directly