Partner Technical Enablement Manager
Skills
Computer ScienceShopifySoftware As A ServiceAdoptionContinuous ImprovementCustomer SuccessMagento
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Business Engineering Information Systems Computer Science MCA or related discipline
- At least five years in a technical customer-facing role such as Technical CSM Solutions Consultant Support Engineer or Implementation Consultant
- Hands-on experience with APIs integrations data flows and SaaS platforms
- Ability to reason through complex system architectures and workflows
- Strong customer communication skills with the ability to explain technical concepts clearly
- Collaborative mindset across Customer Success Product Support Sales and Professional Services
- High ownership mentality with comfort operating in ambiguous scenarios
- Experience working in a fast-paced environment managing multiple concurrent projects
- Experience with CRM ERP eCommerce and/or application integration is preferred
- Experience discussing and documenting business strategy
- Experience in startup and product development environments is highly desired
- Experience launching a complex enterprise software product is highly desired
- Experience educating training and advising clients in client meetings
- Experience uncovering customers' desired business outcomes business process requirements and critical success factors
Nice to have
- Deep technical aptitude
- Problem solving
- Cross-functional collaboration
- High ownership
- Ambiguity tolerance
- Customer focused
Day to day
- Provide advanced technical adoption support for complex customer and partner challenges requiring deep platform expertise.
- Diagnose and resolve blockers across architecture configuration performance and platform capabilities while recommending scalable best practices.
- Serve as a technical escalation point and collaborate closely with Support Product Sales and Professional Services to drive smooth resolutions and customer enablement.
- Deliver structured technical consultation educate users on advanced features and translate complex concepts into actionable guidance aligned to business outcomes.
- Maintain strong platform expertise identify recurring issues and help improve documentation tooling enablement materials and internal best practices.