Remote Platform Lead Job in United States Airbnb

Who you are

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 12+ years in product management within the AI or technology sector
• Exceptional communication skills
• Strong understanding of user experiences, especially human-in-the-loop contexts
• Ability to convey technical concepts to non-technical audiences
• Outcome-oriented with cross-functional team collaboration
• Radical thinker with execution skills
• Preferred experience with AI-powered platforms, conversational AI solutions, and contact center operations

Desirables

• Great communication skills
• Strong user experience understanding
• Outcome-oriented
• Radical thinker
• Strong execution skills
• Experience with AI platforms
• Experience with conversational AI solutions
• Experience in contact center ops

What the job involves

• Lead the AI evaluation and feedback strategies for HITL initiatives, ensuring continuous learning and improvement in AI model performance
• Develop and implement a comprehensive feedback framework
• Enhance AI quality and support the adoption of AI-automation and AI-augmentation within Community Support

Application process

• Click here for list of excluded states
• Reasonable accommodation contact email