Remote Platform Operations Customer Engagement Consultant Job in Reading, UK CrowdStrike

Who you are

• Bachelor’s degree in Business Administration or related discipline
• 5 years of experience in IT deployments or managing customer engagements
• Excellent communication and relationship-building skills
• Strong problem-solving and time management abilities
• Experience with Agile methodologies and continuous improvement process
• Knowledge of IT and security technologies
• Proficient in Microsoft Office applications
• Ability to present technical content to different audiences
• Experience with computer and network systems security

Desirables

• Certifications: CCFA, CCIS, CCCSCRM
• Experience with system safety and vulnerability management
• Familiarity with endpoint security solutions and operating systems
• Knowledge of software deployment tools and technologies
• Understanding of compliance standards and cloud services

What the job involves

• Facilitate the customer journey from initial outreach to project wrap up
• Schedule and coordinate resources for Operational Support projects
• Manage customer engagement processes and cross-team communications
• Perform project kickoff covering technical implementation and troubleshooting assistance
• Manage multiple customer projects daily
• Conduct post-implementation surveys for customer feedback
• Work collaboratively with customer IT teams and internal teams