Guide the platform product vision and strategies by collaborating with stakeholders including technical IC leads leadership and customers
Understand stakeholder needs through qualitative and quantitative methods such as customer interviews surveys platform usage metrics and support metrics
Partner with engineering counterparts to brainstorm and develop solutions to meet customer needs
Prioritize critical issues and work with engineering counterparts to establish realistic delivery timeframes
Define product success metrics and work with engineering to ensure they are measurable and relevant to guide platform improvements
Plan and manage the launch of new capabilities ensuring that all criteria are met timelines are communicated and necessary tasks are completed
Lead communication efforts for product launches roadmap updates and urgent notifications
Promote platform achievements and deliverables to drive awareness adoption and value among stakeholders
Participate in vendor selection and evaluation processes