Remote Platform Support Engineer Job in United States CompuGain

Who you are

• 7+ years in Production/Application Support with a proven track record of managing complex systems
• Experience in Client Technical Trading Support with a deep understanding of client needs and trading ecosystems
• Experience as a DevOps Engineer demonstrating a strong aptitude for continuous learning and adopting new technologies
• Extensive experience with AWS GCP and Linux environments including system architecture and optimization
• Strong multitasking and project management abilities with a proven capacity to lead multiple projects in a fast-paced environment
• Exceptional communication skills capable of articulating complex technical concepts to a diverse audience including end-users developers and senior business stakeholders
• Proficiency in creating and managing comprehensive technical documentation
• Demonstrated ability to work independently while also being a collaborative team player

What the job involves

• Lead the strategic management and monitoring of multiple production and non-production environments ensuring system reliability and uninterrupted productivity at scale
• Serve as the senior point of contact for complex incident resolution implementing long-term solutions to minimize disruptions and enhance system resilience
• Act as a technical advisor collaborating with high-profile clients to diagnose and resolve sophisticated technical issues thus elevating their experience with our platform
• Spearhead high-impact projects focused on innovation and optimization leveraging cutting-edge technologies and coding expertise to enhance system performance and scalability
• Engage in cross-functional collaboration with technical teams and leadership providing expert guidance on issue resolution and supporting strategic projects
• Oversee response protocols for system-generated alerts and escalations conducting in-depth root cause analysis and implementing robust preventive measures
• Lead the enhancement of monitoring capabilities through the development of custom scripts and the deployment of tools like Terraform Prometheus and Python with a focus on optimizing platform automation and efficiency
• Develop and optimize automation scripts to streamline processes reduce manual intervention and increase system reliability. Lead initiatives to enhance platform automation ensuring best practices in code quality and maintainability
• Provide leadership in an on-call rotation with a proactive approach to routine night and weekend work ensuring comprehensive system support