RemotevilleRemote Platform Support Engineer Job in UK SoftwareOne
Platform Support Engineer SoftwareOne
£ -
ServicenowTechnical SupportTicketing Systems
Mid-level (3-4 years) - Senior (5-8 years)
UK
Redefining how companies build, buy and manage everything in the cloud.
10410+ employees
SaaS
Open for applications
Role
Who you are
- Experience in 2nd or 3rd level support for web-based applications
- Deep-level knowledge of web platforms and SAAS
- Working with APIs
- Analyzing problems creatively and independently
- Excellent communication and English skills
- Creating and delivering presentations
- Customer-facing document creation and review
- Conflict resolution skills
- Familiarity with ITIL framework
- Experience with ALM tools like JIRA, Azure DevOps, and Confluence
- Experience with ERP systems
- Reporting experience using ticketing and service delivery tools
- Experience with network or console logs
Desirables
- ERP system experience
- Experience with ServiceNow
What the job involves
- Providing mentoring and deep level technical and operational support at a Tier 2 level
- Coaching and supporting less experienced team members
- Managing, triaging, and investigating technical issues to resolution
- Assisting in gathering reporting information and managing escalations
- Collaborating with Engineering to expedite solutions and triage open issues
- Running client calls and brainstorming sessions for issue resolution
- Creating summary reports and action plans
- Ownership of problem resolution
Company
Company mission
SoftwareOne is revolutionizing how businesses leverage software and cloud solutions to unlock the value of technology for their operations.Company benefits
- Career development opportunities
- Global exposure
- Collaborative work environment
Company values
- Innovation
- Excellence
- Collaboration
- Customer-Centric