Remote Platform Technical Account Manager Job in New York, United States Red Hat

Who you are

• A combination of technical and customer-facing skills and willingness to embrace and further develop both
• 5+ years of experience working in a technical support, development, engineering, IT, or a quality assurance organization
• Linux system administration experience; excellent understanding of Linux and related technologies like management, networking, and storage
• Technical knowledge of the Linux kernel and Linux file system
• Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
• Competent comprehension of enterprise architecture and strategic business drivers
• Experience with enterprise datacenter environments and operations
• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
• Ability to explain complex information in straightforward terms; specifically to align Red Hat's offerings to customer needs
• Growth mindset and willingness to learn; including earning technology certifications as part of the onboarding and professional development process
• Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely
• Excellent collaboration skills; ability to manage internal and external communications and prioritize tasks according to their importance and urgency
• Ability to travel to make on-site customer visits and attend events within the region

Desirables

• Red Hat Certified Engineer (RHCE)
• Experience with enterprise cloud solutions like Platform-as-a-Service (PaaS) containers Kubernetes cloud management and IT automation

What the job involves

• Support enterprise customers by providing direct technical and architectural guidance for the Red Hat infrastructure portfolio
• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
• Perform technical reviews and share knowledge to proactively identify and prevent issues