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Platform Technical Account Manager

Skills
Customer ExperienceExternal SInternal And External SMitigation StrategiesRelationship BuildingTechnical ReviewsTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • A combination of technical and customer-facing skills and willingness to embrace and further develop both
  • 5+ years of experience working in a technical support, development, engineering, IT, or a quality assurance organization
  • Linux system administration experience; excellent understanding of Linux and related technologies like management, networking, and storage
  • Technical knowledge of the Linux kernel and Linux file system
  • Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
  • Competent comprehension of enterprise architecture and strategic business drivers
  • Experience with enterprise datacenter environments and operations
  • Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
  • Ability to explain complex information in straightforward terms; specifically to align Red Hat's offerings to customer needs
  • Growth mindset and willingness to learn; including earning technology certifications as part of the onboarding and professional development process
  • Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely
  • Excellent collaboration skills; ability to manage internal and external communications and prioritize tasks according to their importance and urgency
  • Ability to travel to make on-site customer visits and attend events within the region

Nice to have

  • Red Hat Certified Engineer (RHCE)
  • Experience with enterprise cloud solutions like Platform-as-a-Service (PaaS) containers Kubernetes cloud management and IT automation

Day to day

  • Support enterprise customers by providing direct technical and architectural guidance for the Red Hat infrastructure portfolio
  • Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
  • Perform technical reviews and share knowledge to proactively identify and prevent issues