RRemoteville
Red Hat logoRed Hat

Platform Technical Account Manager

Skills
Customer ExperienceExternal SInternal And External SMitigation StrategiesRelationship BuildingTechnical ReviewsTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • A combination of technical and customer-facing skills and willingness to embrace and further develop both
  • 5+ years of experience working in a technical support, development, engineering, IT, or a quality assurance organization
  • Linux system administration experience; excellent understanding of Linux and related technologies like management, networking, and storage
  • Technical knowledge of the Linux kernel and Linux file system
  • Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
  • Competent comprehension of enterprise architecture and strategic business drivers
  • Experience with enterprise datacenter environments and operations
  • Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
  • Ability to explain complex information in straightforward terms; specifically to align Red Hat's offerings to customer needs
  • Growth mindset and willingness to learn; including earning technology certifications as part of the onboarding and professional development process
  • Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely
  • Excellent collaboration skills; ability to manage internal and external communications and prioritize tasks according to their importance and urgency
  • Ability to travel to make on-site customer visits and attend events within the region

Nice to have

  • Red Hat Certified Engineer (RHCE)
  • Experience with enterprise cloud solutions like Platform-as-a-Service (PaaS) containers Kubernetes cloud management and IT automation

Day to day

  • Support enterprise customers by providing direct technical and architectural guidance for the Red Hat infrastructure portfolio
  • Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
  • Perform technical reviews and share knowledge to proactively identify and prevent issues