Premium Linux/K8s Support Engineer (Remote)
Skills
Customer RequirementsLinuxOperating SystemsOutagesRemote User SupportTechnical PresentationsTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Extensive experience in technical support or system administration for Linux OS required.
- Expert knowledge of Enterprise Linux is essential.
- Strong troubleshooting skills and proficiency in networking.
- Comfortable with server virtualization and container technologies like Docker/Kubernetes.
- Fluent in written and spoken English.
- Ability to work independently and manage stressful situations effectively.
Nice to have
- Red Hat tech experience
- Linux certification
Day to day
- Provide expert-level technical support for SUSE Linux and Rancher products.
- Troubleshoot and resolve complex client issues in a timely manner.
- Act as a liaison and advocate for customers within the SUSE organization.
- Proactively monitor and report on customer environments to prevent issues.
- Participate in the deployment and support of systems and solutions.
- Deliver technical trainings and presentations to customers.
Hiring process
- Apply online
- Initial screening
- Interview
- Background checks