RemotevilleRemote Premium Support Engineer - Extream/Streamserve Job in London, UK OpenText
Premium Support Engineer - Extream/Streamserve OpenText
£ -
AnalyticsConflict ResolutionData AnalyticsIndustry StandardsLivelinkOperational RiskPredictive AnalyticsStreamserveTroubleshooting
Mid-level (3-4 years) - Senior (5-8 years)
LondonUK
22020+ employees
Enterprise
Role
Who you are
- Bachelor’s degree preferred or Associate degree with prior customer support experience
- Advanced knowledge of Exstream/Streamserve and in-depth technical troubleshooting skills
- Familiarity with Enterprise DevOps, Hybrid IT Management, Security Risk & Governance, and Predictive Analytics
- Strong team building and leadership abilities with excellent communication and collaboration skills
What the job involves
- Work directly with customers on their software environments to provide technical support and ensure high business value
- Serve as a strategic partner in improving and maintaining customer software investments
- Be the single point of contact for support incidents and provide timely updates and resolutions
Company
Company mission
OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world.Company benefits
- Global leader in information management
- Opportunity to work with top companies worldwide
- Contribute to projects shaping digital transformation
- Inclusive work environment promoting diversity and equity
- Career growth and personal development opportunities
Company values
- Trust
- Innovation
- Community
- Continuous Learning
Company HQ
WaterlooFounders
Mark Barrenechea (CEO)