Remote Premium Technical Service Specialist Job in Scottsdale, AZ Nuvei

Who you are

• 3+ years of hands-on technical support experience in Payments/Fintech.
• Strong knowledge in REST API, SDK, IP, HTTP, SQL and basic programming or web development skills.
• Exceptional time management, prioritization, and multitasking capabilities.
• Able to work under pressure and manage stress from clients and management.
• Excellent interpersonal and communication skills with problem-solving aptitude.
• Willingness to work in shifts or take weekend shifts when necessary.

Desirables

• Fast learner
• Tech-oriented
• Proactive

What the job involves

• Act as a trusted technical advisor and knowledge center for Nuvei's products.
• Resolve technical issues and serve as the main point of contact for Enterprise clients using Salesforce.
• Provide proactive technical guidance unsigned SLAs and anticipate Enterprise merchant needs.
• Guide clients in the correct use of Nuvei products while investigating errors and providing in-depth analyses.
• Analyze customer requirements and translate them into product enhancements.