Principal - Customer Success & Transformation
Skills
Agentic AutomationBusiness Process ManagementBusiness TransformationConsultingCustomer SuccessLean ProcessesProcess Automation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in a relevant field
- 12–18 years of professional experience in customer-facing roles
- Experience in Customer Success Transformation Consulting or Program Management
- Experience with automation process mining BPM workforce intelligence or desktop process analytics
- Strong program and project management skills with enterprise engagements
- Ability to collaborate with engineering product and delivery teams
- Strong data analysis skills for process optimization cost reduction and operational efficiency
- Knowledge of Lean Six Sigma and process re-engineering methodologies
- Fluency in Spanish German or Italian
- Strong interpersonal and relationship-building skills
- Excellent communication and presentation skills including executive interactions
- Experience managing complex enterprise customer engagements
- Professional experience in Financial Services or Insurance is preferred
- Certification or practical experience in Six Sigma or process improvement methodologies
Nice to have
- Strategic customer leadership
- Enterprise relationship management
- Data-driven decision making
- Program governance
- Process optimization
- Cross-functional collaboration
Day to day
- Own the full customer lifecycle for enterprise accounts from onboarding through adoption and expansion.
- Act as a trusted strategic advisor to senior stakeholders and guide customers toward measurable business outcomes.
- Lead complex programs with cross-functional teams to deliver implementation success, value realization, and ongoing governance.