Principal Customer Success
Skills
Computer ScienceSoftware As A ServiceAdoptionContextData AnalyticsManagementProxy Server
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience supporting financial services clients in a customer success or client-facing role
- Experience with climate weather geospatial or related scientific datasets
- Ability to interpret data outputs from models APIs or technical platforms
- Ability to translate scientific geospatial or modeling results into actionable insights
- Proficiency with analytical or geospatial tools such as Tableau QGIS ArcGIS Python notebooks or similar
- Experience collaborating closely with engineering data science and product teams
- Experience with CRM tools such as Salesforce
- Ability to create high-quality executive-level deliverables
- B.S. in a physical science computer science finance engineering data analytics or related field or equivalent experience
- 2+ years in customer success technical account management client services or similar
- 4-8 years in a technical analytical or customer-facing role
Nice to have
- Strong relationship management
- Executive communication
- Technical aptitude
- Strategic thinking
- Customer advocacy
- Cross-functional collaboration
Day to day
- Lead customer engagements to drive retention adoption and value delivery across strategic accounts
- Own renewal readiness and commercial renewal cycles while identifying expansion opportunities and mitigating risks
- Translate climate analytics and technical outputs into clear actionable guidance for non-technical stakeholders and executive audiences