Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. 

Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.

Microsoft

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset, and empowerment is central to who we are and how we work.

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset, and empowerment is central to who we are and how we work.

We are the Azure Customer Experience (CXP) team, and we are looking for a Principal Product Manager to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences.

We are part of the Azure engineering organization and consider customer experience critical to the overall success of Azure. We create, define, and lead product offerings that set our customers, engineers, and field up for success, empowering them to make data-informed decisions.

To succeed in this role, you will need the following:

Have a conviction about engineering customer delight and productivity. Thrive in ambiguity, then create what is needed to execute at scale to deliver results. Drive impactful change through metrics and data. Inspire teams across divisions to work together towards common goals. Experience building recommendation engines or deep familiarity with cloud fundamentals 

We are a team that loves big opportunities, and as part of Azure, we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and are delighted in understanding our customers’ needs. We use data and Key performance Indicator (KPIs) to guide, improve, and grow the success of our programs. Every day, our customers stake their business and reputation on the cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As a Principal Product Manager on our team, you will have a direct and clear impact on our products and customers. In this role, you will lead a team of talented Product and Technical Program managers, work closely with talented engineering and Data Science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to design, deliver, and iterate on new tools, applications, and Azure features. Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them.

The Scope Of Responsibilities Includes

Guide teams to identify customers’ unmet or unknown needs and market opportunities for enhancement and development of feature(s)/feature areas (e.g., product, service) via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends). Lead teams to perform experiments to test hypotheses and inform decisions on what new feature areas to introduce. Direct teams on prioritization and execution, assessing acquisition targets to enhance the migration offering. Provide strategic guidance to teams to define the long-term vision and strategy for the feature(s)/feature areas based on a deep understanding of customer needs, market and user research, the competitive landscape, and Microsoft’s business goals and strategy. Lead teams to develop problem statements and form hypotheses of new feature(s)/feature areas to address highly complex customer needs and/or market opportunities. Drive the development of product/feature specifications with visual and written designs. Collaborate with internal partners and external stakeholders to gather input and garner support for product/service vision, strategy, and roadmap. Influence leadership and drive alignment across complex organizational structures. Lead teams to define significant business impact across the organization, success criteria, and performance metrics (e.g., Objectives and Key Results (OKRs), KPIs). Partner with engineering teams as a subject matter expert on feature design and user experience, focusing on privacy compliance and excellence. Evangelize feature areas with internal and external stakeholders via presentations, blogs, social media, and large events. Collaborate with Product Marketing, Business Planning, and Engineering to develop release criteria, customer strategies, and marketing content. Identify and prioritize short-term and long-term investment opportunities in consultation with cross-functional partners. Provide hands-on program management during various project phases, contributing to agile development practices. OtherEmbody our Culture and Values
Qualifications

Required Qualifications:

Bachelor's Degree AND 8+ years of experience in product/ program management or software developmentOR equivalent experience. 4+ years of people management experience. 2+ years experience with Cloud platforms Ex - (Amazon Web services, Azure etc)
Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

Bachelor's Degree AND 10+ years of experience in product/service/project/program management OR software development OR equivalent experience.6+ years of people management experience. Demonstrated ability to building and growing teams of Product and Technical Program Managers Deep understanding of cloud fundamentals and optimization of customer workloads Proven track record of successfully launching and scaling cloud-based products or services. Experience with using data to drive prioritization and measure progress. Experience with Data Visualization, Observability, and Cloud Fundamentals. Demonstrated ability to lead cross-functional teams and drive alignment across complex organizational structures. Experience with artificial intelligence (AI) and Machine Learning (ML) technologies. Deep understanding of cloud security, privacy, and compliance requirements. Effective communication and presentation skills, with the ability to influence and engage stakeholders at all levels, including leadership. Experience with user research, usability testing, and gathering customer feedback to inform product decisions. Effective analytical and problem-solving skills, with the ability to use data to drive decisions. Experience working in a fast-paced, high-growth environment. Demonstrated ability to think strategically and execute methodically. 

Product Management M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 8, 2024.

#AzCXP

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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