Remote Principal Tech Support Engineer Job in Raleigh, NC insightsoftware

Who you are

What the job involves

• Provide technical solutions and guidance throughout the support cycle for both the external and internal teams and customers
• Analyze and explain data and process flow within a CPM and Tax Provision software
• Troubleshoot and resolve data and basic technical related issues
• Devise client workarounds/temporary solutions as necessary
• Provide information to customers regarding product operation maintenance and repair by answering questions and requests
• Lead conference calls with customers to better understand issues and business cases at hand
• Transfer Longview knowledge to the customer as required
• Provide structured information as well as logs from troubleshooting to engineering teams
• Assist in the identification and definition of new product opportunities and enhancements
• Rotational on call for afterhours critical issues