RRemoteville

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Protegrity logoProtegrity

Principal Technical Account Manager

Skills
Account ManagementAnalytical SkillsArtproCustomer SatisfactionData PrivacyLarge EnterprisePost-Sales
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in a related field or equivalent education/experience
  • 8+ years IT experience with 3-5 years in customer or technical account management
  • Strong relationship skills and proactive mindset
  • Technical proficiency with retaining and growing large enterprise customers
  • Ability to lead senior management level conversations
  • Quickly build relationships to identify and transform opportunities
  • Strong analytical and strategic thinking
  • Exposure to cross-functional teams and all levels of management
  • Ability to manage multiple workstreams
  • Travel requirement (10% to 30%)
  • Consulting or Solutions architect experience is highly desirable
  • Knowledge of Cybersecurity best practices, Data Protection, Privacy and Security

Nice to have

  • Energetic
  • Motivated
  • Self-driven
  • Senior management level communication
  • Build relationships quickly
  • Identify opportunities
  • Transform opportunities into action
  • Lead
  • Analytical thinking
  • Strategic thinking
  • Work on global projects
  • Respectful
  • Celebrate differences
  • Goal oriented
  • Proactive
  • Strong understanding of customer objectives
  • Identify and articulate solution benefits
  • Entrepreneurial skills

Day to day

  • Lead post-sales initiatives demonstrating leadership and strategy
  • Partner with internal teams to enable positive customer experiences
  • Focus on strategic customer partnership to achieve valuable results

Hiring process

  • Consent to and pass a Background Investigation
  • Extended education check
  • Additional criminal checks
  • Additional civil checks