Remote Pro Product Implementation Analyst Job in United States ServiceTitan

Who you are

• Project management skills: understanding of principles and practices
• Experience with project planning, scheduling, and risk management
• Strong organizational skills with attention to detail
• Excellent verbal and written communication
• Adaptability: flexibility to evolve with software features and project requirements
• Eagerness to learn new technologies and skills
• Analytical mindset to identify and address challenges
• Ability to think critically and propose solutions
• Upholds strong ethical standards and professionalism
• Willingness to learn from and contribute to a team environment
• Preferred: Two or four-year degree
• Preferred: Previous experience in software implementation, technical support, or training roles
• Preferred: Experience in landscape, janitorial, pest control, or a similar industry

What the job involves

• Guide customers through software implementation, facilitating a seamless transition from sales to deployment, while also providing personalized one-on-one training and office hours to support implementation tasks and product usage.
• Collaborate with team members to schedule and coordinate user group training sessions as part of the implementation plan.
• Regularly communicate project status, risks, and milestones to customers and internal stakeholders.
• Strategically manage comprehensive project plans for successful implementation, ensuring consistent on-time project delivery, while also overseeing multiple concurrent projects involving diverse software for Pro Products across both Aspire and FieldRoutes platforms.
• Maintain up-to-date accurate documentation of project details, communications, decisions, and change requests.
• Dedicated to providing exceptional customer service and support.
• Experienced in managing customer expectations and building positive relationships.