Product Adoption Expert - Contact Center
Skills
AdministrationAdoptionCatalogsContact CentersContextCross-Team CollaborationCustomer Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Hands-on experience with contact center or unified communications platforms
- Experience in contact center administration implementation or adoption/customer success roles
- Understanding of routing design omnichannel queues workforce and quality management tools
- Ability to speak to both technical and operational stakeholders
- Familiarity with migration dynamics between contact center platforms and change management
Nice to have
- Customer-facing
- Strategic
- Collaborative
- Technical
- Operationally minded
Day to day
- Drive deep adoption of Zoom Contact Center across the customer base and maximize business value
- Serve as a subject matter expert on routing IVR omnichannel workflows workforce management quality management and AI-assisted capabilities
- Lead customer calls workshops office hours deep dives and workflow clinics to accelerate onboarding and adoption
- Collaborate with Product Marketing Customer Success and Enablement to create scalable adoption assets and provide strategic product feedback
Hiring process
- Apply within the posted window
- Interview process supported by BrightHire
- Accommodation request form available for qualifying medical disabilities