PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it.

PolyAI

Next generation conversational AI for unbeatable customer service automation.


PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

We're looking for a Product Communications Lead to own how PolyAI's product story reaches the market. Voice AI is one of the most crowded and most overclaimed categories in enterprise software right now. Your job is to make it obvious what PolyAI actually does, why it works in production, and why it's different from the demos everyone else is shipping.

You'll build and run product communications across our core audiences: enterprise buyers (CX, contact centre and digital leaders in the Fortune 500), the technical and operator community who evaluate and deploy conversational AI, and the broader market of analysts, press and practitioners forming a view on where voice AI is going. You'll lead launches, shape product narratives, and turn genuinely hard technical work — latency, barge-in, ASR accuracy in the wild, agentic tool use over live systems — into stories that land with people who buy and people who build.

This is a hands-on role. You'll write, you'll brief, you'll sit in on product reviews, and you'll ship. It's also a foundational one: product comms doesn't exist as a discrete function here yet, and you'll define it, with room to build a team as it proves out.

You'll report to the Head of Brand, Global Web & Content Studio and partner closely with product, marketing, sales, and our leadership team.

What You'll Do

Define PolyAI's product communications strategy — the messaging architecture, proof points and narrative arc that connect what we ship to what enterprise buyers care aboutLead product launches and feature announcements end to end: positioning, press, launch assets, internal enablement, and the follow-through that turns a launch into pipelinePartner with product and engineering to translate technical capability into claims we can defend, and to kill the ones we can'tOwn the customer proof engine — case studies, deployment stories, and measurable outcomes from live production trafficRun analyst and press relations for product: brief Gartner, Forrester and Opus-type analysts, and build relationships with the reporters covering enterprise AI and CXBuild enterprise-grade materials for C-suite and technical buyers covering capability, security, compliance and business caseEngage the technical and operator community through docs narratives, developer-facing content, and honest, specific storytelling about how the product worksCreate messaging frameworks that hold up across sales, marketing, support and exec communicationCoach product leaders and subject matter experts to be credible external voicesKeep a sharp eye on the competitive landscape and make fast, well-judged calls on where and how we differentiate

You may be a good fit if you

Have 8+ years in product communications, product marketing or comms at technology companies, ideally including enterprise SaaS or AI/ML productsHave run launches for technical products sold to large enterprises, with a track record you can point toCan hold your own in a conversation with an engineer and then explain the same thing to a CFO without losing either of themWrite exceptionally well — clear, specific, unfussy, no fillerHave built something from scratch before and prefer that to inheriting a machineUnderstand how enterprise buyers actually evaluate AI vendors: the procurement cycle, the security review, the bake-off, the pilot that has to workHave strong analyst and media relationships in enterprise tech, or the instincts to build them fastAre high agency and low ego, comfortable moving between strategy and execution in the same afternoonBring epistemic humility to a category full of overclaiming — you'd rather be precise than loudAre genuinely curious about what these systems can and can't do

We provide a competitive salary range for this role - which is $175,000-$200,000 base salary - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

Benefits (US)

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

Benefits (UK)

💰 Participation in the company’s employee share options plan

🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays

🏡 Flexible working from home policy

🌎 Work from outside of the UK for up to 6 months each year

🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge

🧡 Enhanced parental leave

🚲 Bike2Work scheme

📚 Annual learning and development allowance

🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our Core Values Are

Only the best

We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership

We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve

We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action

Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit

We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people

We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.