RemotevilleRemote Product Manager, Customer Service Job in Los Gatos, CA Netflix
Product Manager, Customer Service Netflix
$160000 - $390000
Innovation ManagementMemosMultitaskingOralOrganizational LeadershipPresentationsProduct ManagementProject Management
Senior (5-8 years) -
Los GatosCA
Where you come to do the best work of your life. Follow @Netflix on Twitter, Instagram, TikTok and Youtube for more
15555+ employees
Media
Open for applications
Role
Who you are
- Proven experience in product management for consumer or internal-facing products.
- Strong understanding of Customer Service operations and contact center business.
- Ability to lead without direct authority and inspire cross-functional teams.
Desirables
- Project Management
- Product Design
- Global Strategy
What the job involves
- Provide leadership for the member management platform, including features, capabilities, data pipelines, APIs, and third-party integrations.
- Manage the development and delivery of product features through collaboration with engineers and data scientists.
- Understand cultural and regional nuances in customer support to tailor the platform accordingly.
Company
Company mission
Netflix is dedicated to providing the world with exceptional entertainment experiences through a vast array of genres and languages, allowing members to enjoy content anytime, anywhere.Company benefits
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Flexible time off
Company values
- Innovation
- Diversity
- Excellence
- Global Reach