Experience managing multiple stakeholders with competing priorities
Success building relationships and confidence with stakeholders
Innate curiosity and eagerness to learn
Desirables
Experience with enterprise integrations such as Oracle ERP, SAP, Salesforce, Microsoft
Experience with POS, payments/financial services, online/offline ecommerce
Ability to adapt quickly to changing needs
Startup experience
Technical aptitude for problem solving
Education in computer science, engineering, or technical field
Experience with product-led growth or growing product revenue and usage
Experience delivering enterprise products at scale
What the job involves
Overseeing the success of multiple POS apps including Oracle OPI for Opera, xStore, and Cegid
Manage the full lifecycle of Apps from conception to launch and ongoing maintenance/feature updates
Coordinate cross-functionally with other product teams, 3rd party engineers, solution architects, marketing, and user support
Ensure timely launches and delivery of new apps and features, measuring engagement and growth
Application process
Align the Apps POS roadmap to the overall Stripe Terminal and Terminal Partnerships strategy
Support the Terminal Team to develop the business case for new integrations, secure stakeholder buy-in on strategy and roadmap and regularly inform and engage stakeholders
Develop product requirements based on an understanding of Stripe products, the 3rd party software and the desired user experience
Develop architectural plans to demonstrate how Stripe integrates with business processes and software
Lead syncs with external developers to address technical questions, prioritize bug fixes, and groom the backlog
Ensure quality integrations by adhering to Stripe launch requirements and looking for continuous improvements and feedback loops
Manage beta testing and UAT
Engage with Stripe technical sellers to scale knowledge of the Apps and ensure Stripes, users, and integration partners understand how to use the apps and develop related tools and assets
Engage frequently with Stripe users to understand needs and pain points including technical issues and supporting key users in integrations
Engage with Marketing and Partner Managers to optimize app adoption and usage through marketplaces and go-to-market activities
Ensure accurate reporting on connector performance, understand and report on KPIs and communicate a perspective related to metrics changes
Work with Finance and Operations to develop forecasts and track and understand performance against goals