Remote Product Success Manager Job in UK Aha!

Who you are

• Work directly with customers alongside a team of fellow high achievers
• 3+ years' experience defining managing or launching new functionality at a growing software or technology company
• Prefer working with customers over defining requirements and guiding development work
• Skilled in showcasing advanced technology to sophisticated customers
• Experience with go-to-market process to achieve product and business goals
• Proficient in learning complex software applications and workflow methodologies
• Ability to write clear instructions to answer questions and explain best practices
• Independently resolve hard challenges

Desirables

• Cross-Functional Team Leadership
• Customer Service
• Functionality
• Marketing
• Negotiation
• Procurement
• Product Service
• Workload Prioritization

What the job involves

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Delivering responsive customer service using our proven frameworks
• Guiding customers from initial demo to active subscription through procurement legal and security processes
• Learning and sharing best practices for setting strategy capturing ideas prioritizing work and creating visual roadmaps
• Helping customers integrate Aha! software with their existing tools (e.g. development systems)
• Sharing customer feedback internally
• Testing new product functionality as needed
• Setting an example for newer team members who are learning to lead demos share best practices and help customers with integrations