Remote Product Support Analyst Job in London, UK SeatGeek

Who you are

• Demonstrable problem-solving skills with experience in a software support role within a SaaS environment.
• Strong communication skills capable of explaining technical details to non-technical audiences.
• Basic knowledge in HTML CSS and one or more programming languages.
• Ability to work independently and creatively in dynamic settings.
• Resilience and a positive attitude during challenging customer interactions.

Desirables

• SQL knowledge
• SaaS support experience

What the job involves

• Receive and analyze incoming software application support requests from clients through various mediums.
• Accurately log all relevant ticket information while ensuring everything is up-to-date.
• Investigate software issues using the knowledge base previous cases and team collaboration.
• Adjust and prioritize issues based on guidelines and escalate when necessary.
• Maintain an updated knowledge of SeatGeek products through continuous training and self-learning.