RRemoteville

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Product Support Engineer

Skills
Critical ThinkingCustom ReportsCustomer SupportInterpersonalOralProduct SupportSupport Engineers
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Familiar with relational database concepts
  • Familiar with SQL
  • Familiar with object-oriented programming language
  • Understanding of modern software design concepts
  • Education in MIS, IT or computer-related field
  • Experienced with troubleshooting complex applications
  • Experience with .NET web applications
  • Strong interpersonal and communication skills
  • Creative and logical thinking
  • Advanced knowledge of Microsoft Excel and Access

Nice to have

  • Compassion
  • Problem ownership
  • Ability to work concurrently on multiple projects

Day to day

  • The Product Support Engineer collaborates with call center staff to diagnose issues and determine their proper resolution.
  • Manage data import projects for customers migrating from other systems.
  • Troubleshoot complex application issues with other support teams, develop SQL scripts, and create custom reports.