RemotevilleRemote Product Support Engineer Job in United States Advarra
Product Support Engineer Advarra
$61200 - $104100
Critical ThinkingCustom ReportsCustomer SupportInterpersonalOralProduct SupportSupport EngineersTechnical SupportTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
United States
Advancing clinical research: safer, smarter, faster
1540+ employees
HealthcareSaaS
Open for applications
Role
Who you are
- Familiar with relational database concepts
- Familiar with SQL
- Familiar with object-oriented programming language
- Understanding of modern software design concepts
- Education in MIS, IT or computer-related field
- Experienced with troubleshooting complex applications
- Experience with .NET web applications
- Strong interpersonal and communication skills
- Creative and logical thinking
- Advanced knowledge of Microsoft Excel and Access
Desirables
- Compassion
- Problem ownership
- Ability to work concurrently on multiple projects
What the job involves
- The Product Support Engineer collaborates with call center staff to diagnose issues and determine their proper resolution.
- Manage data import projects for customers migrating from other systems.
- Troubleshoot complex application issues with other support teams, develop SQL scripts, and create custom reports.
Company
Company mission
Advarra advances the way clinical research is conducted: bringing life sciences companies, CROs, research sites, investigators, and academia together at the intersection of safety, technology, and collaboration. With trusted IRB and IBC review solutions, innovative technologies, experienced consultants, and deep-seated connections across the industry, Advarra provides integrated solutions that safeguard trial participants, empower clinical sites, ensure compliance, and optimize research performance. Advarra is advancing clinical trials to make them safer, smarter, and faster.Company benefits
- Health coverage
- Paid holidays
- Variable bonus
- Inclusive work environment
Company values
- Patient-Centric
- Ethical
- Quality Focused
- Collaborative