Product Support Engineer
Skills
Computer ScienceCustomer SupportDatabasesInfor Enterprise Resource PlanningProduct SupportSupport EngineersTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Exceptional English communication skills, both oral and written.
- Graduate in IT, Computer Science, or similar, or equivalent experience.
- Strong team player with a sense of commitment to team goals.
- Ability to utilize data-driven decision-making.
- Strong understanding of application architecture and prioritization skills.
Nice to have
- Experience in ERP packages
- Experience in enterprise-scale applications
- Understanding of data integration and web services
- Knowledge of Apex or Java
- Agile methodology knowledge
Day to day
- Analyze and debug issues in cloud-based applications.
- Work alongside other engineers to maintain continuous feedback loops with customers.
- Contribute to customer knowledge base and support projects.
- Be flexible in working hours to liaise with US divisions and customers.