RemotevilleRemote Product Support Engineer Job in UK Certinia
Product Support Engineer Certinia
£ -
Computer ScienceCustomer SupportDatabasesInfor Enterprise Resource PlanningProduct SupportSupport EngineersTechnical SupportTroubleshooting Customer Support Databases Infor Enterprise Resource Planning Product Support Support Engineers Technical Support Troubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
UK
Certinia is the platform for services business, connecting everything from opportunity to renewal.
820+ employees
SaaS
Role
Who you are
- Exceptional English communication skills, both oral and written.
- Graduate in IT, Computer Science, or similar, or equivalent experience.
- Strong team player with a sense of commitment to team goals.
- Ability to utilize data-driven decision-making.
- Strong understanding of application architecture and prioritization skills.
Desirables
- Experience in ERP packages
- Experience in enterprise-scale applications
- Understanding of data integration and web services
- Knowledge of Apex or Java
- Agile methodology knowledge
What the job involves
- Analyze and debug issues in cloud-based applications.
- Work alongside other engineers to maintain continuous feedback loops with customers.
- Contribute to customer knowledge base and support projects.
- Be flexible in working hours to liaise with US divisions and customers.
Company
Company mission
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, providing the ability to run a connected services business, deliver with intelligence, and achieve business agility.Company benefits
- Remote work
- Flexible work hours
Company values
- Innovation
- Integrity
- Collaboration
- Excellence