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Product Support Engineer
Skills
Analytical SkillsCustomer Relationship ManagementCustomer SatisfactionCustomer SupportHTMLLinuxNetworking
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience in a Technical Customer Support Engineer or similar customer-facing technical role
- Strong hands-on experience with networking concepts and troubleshooting
- Solid Linux system administration and troubleshooting experience
- Deep understanding of networking standards and protocols such as DNS DHCP TCP/IP and HTTP
- Experience working with networking tools such as Wireshark and tcpdump
- Strong analytical and problem-solving skills with the ability to manage complex technical scenarios
- Excellent interpersonal and communication skills both written and verbal
- Highly motivated customer-focused and passionate about technology
- Team player with the ability to collaborate across multiple functions
Nice to have
- Database experience
- Virtualization experience
- OT background
- Cybersecurity experience
- Bash
- Python
Day to day
- Investigate and reproduce complex technical issues reported by enterprise customers in mission-critical CPS environments
- Work closely with R&D Product and Customer Success teams to drive timely resolutions and clear communication
- Build strong customer relationships while proactively improving satisfaction reporting and knowledge sharing