Production Support Engineer

Skills

Object-Relational MappingAd Hoc ReportingAnalytical SkillsApplication SupportIncident ManagementProduction SupportRoot Cause

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Day to day

Manage high priority issues to resolution and follow industry best practices
Troubleshoot fix and apply workarounds to resolve technical issues across multiple platforms
Interact with every aspect of our organization to find the best solution for our partner
Manage ticket queues monitor for issues and perform post-release validation
Meet partner’s SLA requirements

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

Lending executives choose Amount to achieve a Performance Advantage for high-velocity account origination. With battle-tested lending intelligence baked in, powerful cognitive decisioning for credit, fraud, and compliance, and adaptive customer journeys, only Amount’s Digital Origination and Decisioning SaaS Platform enables lenders to grow with confidence and experience new levels of profitability. Power new and unique digital banking experiences in just months--not years.

Values

Lending executives choose Amount to achieve a Performance Advantage for high-velocity account origination. With battle-tested lending intelligence baked in, powerful cognitive decisioning for credit, fraud, and compliance, and adaptive customer journeys, only Amount’s Digital Origination and Decisioning SaaS Platform enables lenders to grow with confidence and experience new levels of profitability. Power new and unique digital banking experiences in just months--not years.