RRemoteville

How Remoteville checks and expires listings

Amount logoAmount

Production Support Engineer

Skills
Object-Relational MappingAd Hoc ReportingAnalytical SkillsApplication SupportIncident ManagementProduction SupportRoot Cause
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Technical and/or engineering background with experience writing SQL queries.
  • Experience coordinating and executing major incidents with the ability to lead under pressure.
  • Familiar with ITSM/ITIL concepts, Confluence, Jira, PagerDuty, and error monitoring software.
  • Basic knowledge or interest in programming languages such as Java, Python, or Ruby.
  • Ability to work on an on-call rotation basis, including nights, weekends, and holidays.

Nice to have

  • Leadership skills
  • Self-starter
  • Quick decision-making

Day to day

  • The Production Support Engineering team manages high priority production issues efficiently and effectively.
  • The role involves troubleshooting, fixing, and applying workarounds across multiple platforms.
  • You will interact with different aspects of the organization to find solutions, manage ticket queues, monitor for issues, and perform post-release validation.