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Professional Services Consultant
Skills
Customer SatisfactionLarge Systems DesignMessaging InfrastructureNetwork ConfigurationPerformance TuningProfessional ServicesProof Of Concept
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in a customer-facing technical field such as professional services, sales engineering, or technical support
- Experience in large systems design and project implementation for enterprise email environments such as DNS (MX), SPF, DKIM, DMARC, Encryption, etc.
- System administration experience with Windows, LINUX/UNIX and Perl/Bash
- Broad technical knowledge of Internet SaaS products and technologies such as O365, G-Suite, Single Sign-On Solutions (Azure SSO, SAML, Okta, etc.), Azure AD & ADFS, etc.
- A thorough understanding of Internet protocols and how they work, particularly, SMTP(S), HTTP(S) & TLS, RFC2822, LDAP(S), etc.
- Knowledge of networking topology, TCP/IP protocols, network configuration and components (Firewalls, VLANs, Routers, etc.)
- Strong background with email-based cyber attacks Phishing, Malwares, Data Exfiltration, Spam, Account takeover, etc.
- Strong messaging infrastructure system administration experience
- Proficient in additional languages would be a significant advantage (German/Italian/Spanish)
- Ability to work at all levels of the organization both technically and politically
Nice to have
- Proactive, responsible, highly motivated
- Customer-oriented
- Passionate
- Strong interpersonal and communication skills
- Ability to resolve complex issues
- Politically adept
- Fluency in foreign languages (German/Italian/Spanish) a plus
Day to day
- Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools. Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
- Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation. Drive high levels of customer satisfaction. Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.
- Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to technical issues, and completion of projects. Deliver training to customers and partners as part of deployment projects. Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.