Professional Services Sales Support Manager
Skills
Business ProcessFinancial Risk ManagementMentoringNegotiationProfessional ServicesProject EstimationRequest For Proposal
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or equivalent management work experience
- Deep understanding of software deployment life cycle
- Consistently positive and professional attitude
- Effective working relationships
- Ability to prioritize multitask and thrive under pressure
- Exceptional client and conflict management
- Strong negotiating skills
- Excellent verbal and written communication
- Financial acumen and budgeting experience
- Ability to work under pressure and meet deadlines
- Experience recommending process improvement initiatives
- Leadership and mentorship for less experienced staff
- Proficient in Microsoft Office
- Working knowledge of Tyler products preferred
- Valid driver’s license
- Ability to travel
Nice to have
- Positive attitude
- Professional demeanor
- Client focused
- Detail oriented
- Process improvement mindset
- Leadership skills
Day to day
- Serve as the main liaison between Sales and Professional Services for Appraisal & Tax solutions.
- Estimate project timelines effort hours costs travel budgets and assumptions to produce accurate professional services quotes and SOWs.
- Support discovery scope definition RFP responses contract negotiations and oral demonstrations while balancing client needs delivery methodology and financial risk.
Hiring process
- Oral presentations to prospective clients
- Virtual meetings as required
- Travel up to 25% for RFP presentations