Program Manager, Customer Success
Skills
AdoptionEmployee Assistance ProgramsGymManagementOpportunity IdentificationReadinessRealization
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in customer success program management or account management in healthcare veterinary dental or medtech
- Demonstrated success driving adoption optimization and value realization for multi-site customers
- Strong ability to build and present ROI health-scoring and program-impact narratives
- Excellent stakeholder management with clinical and administrative audiences
- Salesforce discipline; highly organized and proactive in a field-based role
- Bachelor's degree in Business Life Sciences Healthcare or related field preferred
Nice to have
- Organized
- Proactive
- Stakeholder-focused
- Analytical
- Customer-oriented
Day to day
- Own program health, adoption, and utilization across assigned enterprise customer logos
- Translate regional practice health checks and optimization findings into a coordinated enterprise view
- Lead Executive Business Reviews and quantify customer value across financial operational and regulatory dimensions
- Surface expansion opportunities and keep accounts renewal-ready through proactive health scoring and readiness planning