Remoteville

Remote Regional Support Engineer/ Service Leader NE Radio-Pharmacy Job in UK DeepL

Regional Support Engineer/ Service Leader NE Radio-Pharmacy DeepL
High Energy LevelISO 9001New Product RolloutProblem AnalysisRSLRadioReliabilityService EngineeringTechnical SupportTroubleshootingRegional Support EngineerRemote Service LeaderCase ManagementProduct ServiceabilityQuality Trend AnalysisField Modification InstructionNew Product IntroductionProject ManagementChemistry SystemsTeam PlayerProject LeadershipTechnical ExpertiseQuality System Compliance
Mid-level (3-4 years) - Senior (5-8 years)
UK


Connect and scale your business globally with DeepL’s human-sounding AI translator and writing tools. 🌏 💬
1215+ employees
Artificial Intelligence


Role


Who you are

  • Deliver on the Case Management approach for Hard Down systems
  • Support the Customer Service Opportunity (CSO) process
  • Lead projects in product serviceability, reliability, and quality trend analysis
  • Provide feedback to address quality issues
  • Maintain knowledge of modality products and service expertise
  • Support NPI & End of Life (EOL) programs
  • Provide on-site technical support to customers
  • Troubleshoot all models specific to the modality
  • Monitor pilot products
  • Train and mentor others

Desirables

  • High Energy Level
  • Positive Attitude
  • Flexible
  • Chemistry Systems


What the job involves

  • Provide technical support to internal and external customers using applicable technology and remote tools
  • Act as the Technical focal point for Radio-Pharmacy modality in the region
  • Drive Remote Fix Rate (RFR) and First Call Resolution (FCR)
  • Support customer service/satisfaction initiatives within the region
  • Develop the technical expertise of field service engineers

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Company


Company mission

Since 2017, we’ve helped businesses and individuals thrive with the use of our AI translator. Our team of engineers, researchers, and language specialists has only expanded, enabling us to create even more solutions and tools to help you and your team succeed. With 30+ languages and counting, our portfolio of products includes a web translator, browser extensions, desktop and mobile apps, an API, and an AI writing tool, DeepL Write. We are constantly expanding our offerings to suit your organization’s needs, continuously improving our technology while leading the way in AI sphere, and always prioritizing data protection and security.



Company benefits

  • Global strength and scale
  • Career opportunities
  • Culture of care and collaboration


Company values

  • Innovative
  • Diverse
  • Client-centered
  • Security-focused


Company HQ

Cologne


Founders

DeepL (Team)
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