Renewals / CSM Specialist

Skills

Account ExecutivesCustomer ServiceRelationship DevelopmentRenewals

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Min 3 years’ experience working in a customer support, sales oriented or renewals environment
University/College degree within a related discipline
Telecomm industry is an asset
Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
Experience with Salesforce CRM application
Strong desire in establishing and maintaining strong relationships with client
Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
Track record of autonomy, ownership and execution
Strong ability to multi-task and prioritize work effectively
Knowledge of Spanish and/or Portuguese is an asset
Ability to work aggressively, be competitive and persuasive, while demonstrating confidence and resilience, and maintaining integrity and credibility

Becoming a trusted advisor for the Customer for their support needs
Cultivating an environment of mutual value recognized between customers
Providing a consultative and proactive process to producing competitive renewal quotes
Consulting with internal sales teams to prepare renewal quotes, overcoming objections through renewal process
Maintaining and updating reporting systems used for research and providing accurate renewal forecasts
Cultivating strong business relationships with the customer, Account Executives and other stakeholders