Remote Renewals / CSM Specialist Job in Washington, United States Oliver Peters

Who you are

• Min 3 years’ experience working in a customer support, sales oriented or renewals environment
• University/College degree within a related discipline
• Telecomm industry is an asset
• Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
• Experience with Salesforce CRM application
• Strong desire in establishing and maintaining strong relationships with client
• Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
• Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
• Track record of autonomy, ownership and execution
• Strong ability to multi-task and prioritize work effectively
• Knowledge of Spanish and/or Portuguese is an asset
• Ability to work aggressively, be competitive and persuasive, while demonstrating confidence and resilience, and maintaining integrity and credibility

What the job involves

• Becoming a trusted advisor for the Customer for their support needs
• Cultivating an environment of mutual value recognized between customers
• Providing a consultative and proactive process to producing competitive renewal quotes
• Consulting with internal sales teams to prepare renewal quotes, overcoming objections through renewal process
• Maintaining and updating reporting systems used for research and providing accurate renewal forecasts
• Cultivating strong business relationships with the customer, Account Executives and other stakeholders