RRemoteville
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Retention Manager

Skills
Software As A ServiceAccount ManagementCoachingCustomer Relationship ManagementHubspotInterest RatesKey Metrics
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience in Customer Success Account Management Retention or Lifecycle Marketing
  • Strong data analysis and pattern recognition skills
  • Highly organized with excellent follow-through
  • Ability to balance empathy with business outcomes
  • Confident communication with clients and internal teams
  • Ownership mindset and proactive problem solving
  • Experience with subscription or membership renewals is a bonus
  • HubSpot or similar CRM experience is a bonus

Nice to have

  • Analytical
  • Organized
  • Empathetic
  • Proactive
  • Strategic
  • Detail-oriented

Day to day

  • Own the renewal lifecycle and keep every eligible client moving toward a clear next step.
  • Proactively identify churn risks analyze root causes and partner with internal teams to prevent preventable cancellations.
  • Refine retention conversations reporting workflows and systems to improve renewals client experience and recurring revenue.