Retention Strategist
Skills
ShopifyBriefsCalendarsCustomer DataCustomer Relationship ManagementDecksEnglish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years leading retention or lifecycle strategy for DTC or eCommerce brands
- Advanced Klaviyo knowledge including conditional splits dynamic content segmentation and flow architecture
- Experience managing 3+ concurrent brands or clients without losing detail
- Client-facing advisory experience with English-speaking clients and strong written and spoken English
- Agency or consulting background with ownership of client relationships
- Based in Europe with at least 4 hours daily overlap with UK working hours
Nice to have
- Talented
- Hard-working
- Excellent communication
- Autonomy
- Detail-oriented
- Strategic thinker
Day to day
- Act as the primary retention advisor for assigned brand pods and lead a small cross-functional team
- Own retention performance across LTV repurchase rate and profit with authority over strategy and flow architecture
- Lead client calls set direction resolve issues and translate data into clear actionable recommendations
- Build 90 to 180 day retention roadmaps then plan campaigns tests and performance reviews across email SMS direct mail and subscriptions
Hiring process
- Tell us about a retention strategy you have owned end to end and the results it delivered
- Tell us the largest annual revenue account you've managed directly