Risk & Compliance Specialist
Skills
Analytical SkillsChargebacksFraud InvestigationsLeadershipPolarProduct DevelopmentRisk Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of experience in Risk Operations Trust & Safety Compliance Fraud Operations Payments or Merchant Operations
- Strong analytical and investigative skills with exceptional attention to detail
- Excellent written communication skills and ability to explain complex decisions clearly and professionally
- Experience reviewing accounts investigating fraud or evaluating merchant risk
- Ability to prioritize competing demands and make consistent well-reasoned decisions
- Comfortable working cross-functionally with Support Product and external payment partners
- Familiarity with SQL for investigating data validating risk signals and answering operational questions is a plus
Nice to have
- Analytical
- Detail-oriented
- Empathetic
- Professional
- Ambiguous environment
Day to day
- Review new merchant applications and assess eligibility for the Polar platform.
- Conduct ongoing account reviews to spot changes in merchant activity or risk profile.
- Investigate fraud signals disputes chargebacks and suspicious activity while documenting clear decisions.