Sales Engineer - Public Sector
Skills
AdoptionContact CentersContinuous ImprovementIT StrategyIdentifying New OpportunitiesInfluencer MarketingPresales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of presales experience including Solutions Consulting or equivalent technical customer-facing roles
- Experience designing and executing pilots and proofs of concept that demonstrate business value
- Ability to conduct basic ROI discovery and use standardized TCO/ROI templates
- Understanding of AI technologies including LLMs ChatGPT NLP and automation frameworks
- Expertise in one or more domains such as CCaaS Customer Service software ITSM BI WFM or Integration and Middleware
- Strong analytical storytelling presentation and writing skills
- Working knowledge of FSLED compliance requirements such as HIPAA CJIS FERPA or FedRAMP
- Bachelor's degree or equivalent work experience
Nice to have
- Strategic
- Consultative
- Technically fluent
- Collaborative influencer
- Customer-obsessed
- Analytical storyteller
- Innovative problem solver
Day to day
- Lead technical discovery sessions to uncover customer challenges and assess AI readiness
- Design tailored demos and proofs of value that clearly show Zendesk's business impact
- Architect secure scalable AI-driven CX and ES solutions using APIs middleware telephony and cloud platforms
- Partner cross-functionally with Sales Product Engineering and Customer Success to influence strategy drive adoption and demonstrate measurable ROI