Remote Sales Support Specialist Job in UK Concentrix

Who you are

• Intermediate to advanced Microsoft Excel proficiency
• Moderate level of technical knowledge of internal and external systems
• Clear understanding of clients' products and services
• Prepare quotes for contract renewal and RFP/RFI responses
• Maintain quote documentation
• Ensure integrity of client information in database systems
• Update and manage Excel spreadsheets
• Deal with external and internal queries professionally
• Perform bookings and booking reconciliation
• Perform quality assurance self-checks and peer-checks
• Develop skills to identify areas for improvement
• Seek guidance from senior staff as needed
• Prioritize tasks to meet deadlines
• Handle medium to high priority escalation items
• Maintain and improve Knowledge Base Tool
• Identify and call out operational risks
• Participate in KMIP methodology

Desirables

• Effective communication skills
• Attention to detail
• Integrity in handling confidential information
• Independent work ability
• Team-player mindset
• Proven organizational skills
• Problem-solving aptitude
• Customer-focused mindset

What the job involves

• Provide support to the internal and external sales team by handling administrative tasks.
• Perform duties such as order processing, making price quotations, and document tracking.
• Support defined processes related to quotations, bookings, and invoices in CRM systems.
• Use intermediate to advanced knowledge of product and service offerings to assist customers and sales teams.
• Address and resolve moderate fallouts from automation processes.