Salesforce CRM and Data Officer
Skills
Conservation IssuesCustomer Relationship ManagementData AnalysisData EntryEnvironmental AwarenessSalesforce TrainingSalesforce.Com
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least two years recent hands-on Salesforce administration experience
- Experience managing users permissions records campaigns and routine configuration
- Experience creating Salesforce reports and dashboards
- Advanced Excel skills and ability to interpret data and identify trends
- Experience maintaining supporter donor customer or membership data
- Experience improving data quality and resolving day-to-day CRM issues
- Understanding of GDPR data privacy and contact preference management
- Ability to explain technical information clearly to non-technical colleagues
- Strong problem-solving organisation and stakeholder management skills
Nice to have
- Confident
- Analytical
- Organised
- Collaborative
- Detail-oriented
Day to day
- Manage and improve Salesforce to support supporter data, reporting and insight
- Provide day-to-day CRM support, guidance, training and documentation for colleagues
- Create reports, dashboards and analysis that inform fundraising and marketing decisions
- Maintain data quality and improve processes across systems and integrations
Hiring process
- Apply before 10 September 2026
- Applications may close early if enough suitable candidates apply
- References and screening checks required
- Must have legal right to work in the UK