Remote Salesforce Marketing Cloud Marketing Campaign Specialist Job in United States Software Technology Inc.

Who you are

• Extensive Experience and Knowledge of Salesforce Marketing Cloud Features and Support
• Experienced in facilitating training and publishing training materials
• Experienced in production support and problem solving for Salesforce Marketing Cloud including Service Cloud Integrations
• Be able to work directly with business/production owners on priorities and balancing work loads
• Strong written and verbal skills

What the job involves

• Train team on how we can use Journey Builder to support the Training and Events Unit with their communications related to events
• Assist with altering data extensions and help train the team on adding/removing specific people
• Assist with updating permissions- segregate different folders/components for different users and help train on this task. (Activating/deactivating account and resetting passwords/multifactor authentication, etc.)
• Identify solutions to solve complex problems leveraging Marketing Cloud features. (One pager instructions, facilitate training sessions and workgroups, etc.)
• Help update and alter automatic sends and provide training
• Understand current Marketing Cloud implementation and assist with configuring features (like approvals) then provide training
• Assistance with updating AMPscript and training on this process
• Create additional templates as needed and train on this process
• Create and present training resources for the basic Marketing Cloud functions in addition to the tasks outlined above
• Provide root cause analysis of Marketing Cloud features working with BHSP and technical teams to isolate issues across Salesforce Service Cloud and Marketing Cloud
• Identifying solutions in Marketing cloud and mitigation strategies for identified problems
• Help perform regular audits to ensure information is flowing over correctly from Service Cloud to Marketing Cloud and problem solve integration issues if they exist