Remote Security Advisor II, Falcon Complete Job in Reading, UK CrowdStrike

Who you are

• 3+ years in Cybersecurity focused role
• Customer empathy and ability to guide customers towards desired outcome
• Excellent customer-facing communication skills including verbal and written
• Partner with CrowdStrike teams to troubleshoot and resolve customer issues
• Adept in Windows, Linux, and MAC operating systems
• Experience or demonstrated knowledge of threat detection and incident response
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Desirables

• Incident Management and CSIRT operation
• Change Management
• Malicious Code: Detection and Response
• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR)
• Intrusion Detection and Response
• Experience working with complex, sophisticated clients
• Strong analytical capabilities and a desire to learn new things
• Able to work across multiple teams to resolve customer issues and requests
• Demonstrated experience as a security advisor or consultant
• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

What the job involves

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.