Senior Application Support Analyst
Skills
Application SupportBusinessClient RelationsData AnalyticsDatabasesInsurance IndustryOperations Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong SQL Server development and support experience including issue investigation solution design fix development and deployment support
- Minimum 2 years SQL Server experience including database development and support
- Experience or exposure to insurance industry practices and or insurance systems
- Experience in application support systems analysis business analysis or similar client facing technical roles
- Strong analytical and problem solving skills
- Excellent communication and stakeholder management skills
- Ability to work independently and collaboratively in a client facing environment
- Proven track record of investigating technical issues and delivering effective solutions
- Self motivated proactive and customer focused
- Willingness and ability to travel to client sites when required
Nice to have
- Customer focused
- Proactive
- Self motivated
- Collaborative
- Analytical
- Stakeholder aware
Day to day
- Provide application and database support for insurance software solutions across London Market General Insurance and Health Insurance clients.
- Investigate complex issues design develop test and deploy fixes and enhancements using SQL Server and DXC application tools.
- Support the full delivery lifecycle including requirements analysis documentation testing release management deployment incident management and continuous service improvement.